IBM VALUEPOINT FOR AS/400 Announcement Letter Number 193-315 dated October 18, 1993 US - Last Revised on October 18, 1993 Brief Description of Announcement, Charges, and Availability ValuePoint (TM) for AS/400 (R) models are expandable client workstations that can be easily integrated with the AS/400 for client/server operations. Preinstalled hardware and software configurations attach to the AS/400 via Twinax, Ethernet or Token-Ring networks. Each of the attractively-priced offerings is intended to provide a packaged solution to help you save time installing software and setting up your system. Designed for the Microsoft Windows (1) client environment, ValuePoint for AS/400 enables you to run applications on the AS/400, the personal computer, or both (client/server applications) within one flexible, multi-session workstation. ValuePoint for AS/400 offerings include: Hardware: o IBM ValuePoint 6381 system o Choice of IBM enhanced or basic keyboards o Choice of preinstalled communication adapter cards Preinstalled Software: o DOS 6.1 and MS Windows 3.1 o PC Support/400 Workstation V2R2 Feature (5738-PC1) o RUMBA/400 V2R2 Feature (5738-PC1) o LAN Support Program Version 1.33 o Communication Driver The following table shows the comparison of major features and functions among all ValuePoint for AS/400 models. .---------------------+-------------------------------. | Machine Type | 6381 | |---------------------+---+---+---+---+---+---+---+---| | Model |FP0|FR0|FN0|FN1|MP0|MR0|MN0|MN1| |---------------------+---+---+---+---+---+---+---+---| | CPU | 486SX-25 | 486DX-33 | |---------------------+---------------+---------------| | Slots x Bays | 3 X 3 | |---------------------+-------------------------------| | RAM | 4MB | |---------------------+---------------+---------------| | Hard Disk (MB) | 120MB | 212MB | |---------------------+---+---+---+---+---+---+---+---| | Attachment Card | | | | | | | | | | Twinax | X | | | | X | | | | | Token-Ring | | X | | | | X | | | | Ethernet-10Base2 | | | X | | | | X | | | Ethernet-10BaseT | | | | X | | | | X | '---------------------+---+---+---+---+---+---+---+---' Planned Availability Date: November 18, 1993. (TM) Trademark of International Business Machines Corporation. (R) Registered trademark of International Business Machines Corporation. (1) Trademark of Microsoft Corporation. IN BRIEF . . . o Preinstalled hardware and software eases set up of client workstations for the AS/400 o Eight models based on the popular IBM ValuePoint 6381 o Choice of connections: - Twinax - Token-Ring - Ethernet o Designed for Microsoft Windows client environment o Meets IBM's high standards of quality and reliability o Offers IBM service and support Customer Letter Section END-USER PRODUCTIVITY The preinstallation of DOS, Windows, Communication Adapter Feature, PC Support/400 and RUMBA/400 greatly eases the setup of the workstation. The convenience of installing this prepackaged solution results in considerable time savings and lessens the need for technical expertise at the installation site. BUSINESS SOLUTION The ValuePoint for AS/400 provides in one package the components needed for a high-function PC workstation on an AS/400 system. GROWTH ENABLEMENT The ValuePoint for AS/400 incorporates the advanced support required by modern client/server applications. It becomes the preferred workstation for an AS/400 Microsoft Windows client. It can execute host-based AS/400 applications, DOS and Windows programs and client/server applications. Growth toward client/server applications in an AS/400 environment is greatly enhanced with the ValuePoint for AS/400 ensuring compatibility with PC upgrades as the customer's needs increase. The ValuePoint for AS/400 is preloaded with PC Support/400 V2R2. If, at any time, the AS/400 is updated with a different release of PC Support/400, the customer can use the update function built into the PC Support/400 product to have the AS/400 update the ValuePoint client workstation with the matching level of PC Support/400. PRODUCT POSITIONING The following models are available: o 6381-FPO: Based on 6381-F30 (486SX, 25MHz, 3 x 3, 120MB, 4MB) 5250 Twinax o 6381-FRO: Based on 6381-F30 Token-Ring o 6381-FNO: Based on 6381-F30 Ethernet 10Base2 o 6381-FN1: Based on 6381-F30 Ethernet 10BaseT o 6381-MPO: Based on 6381-M30 5250 Twinax (486SX, 33MHx, 3 x 3, 212MB, 4MB) o 6381-MRO: Based on 6381-M30 Token-Ring o 6381-MNO: Based on 6381-M30 Ethernet 10Base2 o 6381-MN1: Based on 6381-M30 Ethernet 10BaseT EDUCATION SUPPORT For PC Support/400 education support, refer to descriptions of classroom and self-study courses contained in the SKILL DYNAMICS (TM) CATALOG OF EDUCATION (G320-1244). Call Skill Dynamics, an IBM Company, at 800-IBM TEACh (426-8322) for schedules and enrollments. PUBLICATIONS The following publications are shipped with the product. Contact your IBM representative to order additional copies. ORDER PART TITLE NUMBER NUMBER User's Guide Package -- 6381 FXX S71G-4136 71G4136 User's Guide Package -- 6381 MXX S71G-4137 71G4137 Additional copies of the following publications are not available. PS/ValuePoint (TM) for AS/400 Setup Directions 21F1796 IBM DOS 6.1 71G4203 MS Windows Version 3.1 71G4264 LAN Support Program Version 1.33 93F2456 Guide to Operations, Twinax 95F1205 Guide to Operations, Token-Ring 73G2033 Guide to Operations, Ethernet 60G3301 The following publications may be ordered from your IBM representative. ORDER PART TITLE NUMBER NUMBER PC Support/400: DOS User's Guide SC41-8199 C418199 PC Support/400: DOS Installation Administration Guide SC41-0006 C410006 Hardware Maintenance Service with Diskette S71G-4139 71G4139 PS/ValuePoint Technical Information Manual S71G-1873 71G1873 TECHNICAL INFORMATION SPECIFIED OPERATING ENVIRONMENT REQUIREMENTS: The AS/400 software preloaded on ValuePoint for AS/400 operates as part of a licensed program for the AS/400. The software that runs on ValuePoint for AS/400 is dependent on the software installed in the AS/400. The AS/400 prerequisite software includes: o PC Support/400 o RUMBA/400 PHYSICAL SPECIFICATIONS MACH TYPE/ STD. STD. GRAP- MODEL PROC/ SLOTS/ (MB/ MEM. HF HICS COMM NUMBER MHZ BAYS NS) VRAM (MB) ADAPTER CARD 6381FP0 486SX-25 3X3 4MB/70 512KB 120 SVGA-LB Twinax 6381FR0 486SX-25 3X3 4MB/70 512KB 120 SVGA-LB TR 6381FN0 486SX-25 3X3 4MB/70 512KB 120 SVGA-LB Enet2 6381FN1 486SX-25 3X3 4MB/70 512KB 120 SVGA-LB EnetT 6381MP0 486DX-33 3X3 4MB/70 512KB 212 SVGA-LB Twinax 6381MR0 486DX-33 3X3 4MB/70 512KB 212 SVGA-LB TR 6381MN0 486DX-33 3X3 4MB/70 512KB 212 SVGA-LB Enet2 6381MN1 486DX-33 3X3 4MB/70 512KB 212 SVGA-LB EnetT COMMON TO ALL MODELS: o One 3.5-inch, 1.44MB diskette drive standard o 4MB memory standard. o 512KB video RAM standard (DRAM) o External (L2) cache sockets on planar board (MXX models only) o VESA Local Bus SVGA video: 640 x 480, 800 x 600, 1024 x 768, 1280 x 1024 o MFI enabled (entry level, with 132 column support in some graphic modes) o Two Serial ports (9-pin) o One Parallel port o Keyboard port o Pointing device port o IBM Enhanced or Basic keyboards o Mouse The standard hard files for the ValuePoint for AS/400 are 120MB and 212MB. DRIVE SPECIFICATIONS: Formatted capacity* 120MB** 212MB** Average media data rate 12Mb/sec 17-31Mb/sec Average seek time 15ms 13ms Average latency 8.5ms 9.0ms Sector Interleave 1:1 1:1 Interface AT (R)(IDE) AT(IDE) Lookahead Buffer (Cache) 64KB 128KB * Actual user-accessible capacity may vary slightly based on different operating environments. ** MB = Million Bytes MECHANICAL SPECIFICATIONS: o 6381 Dimensions/Weights - Width: 360 mm (14.2 inches) - Depth: 420 mm (16.5 inches) - Height: 122 mm (4.8 inches) - Weight: 8.1 kg (17.8 pounds) (Min. configuration) - Weight: 10.1 kg (22.3 pounds) (Max. configuration) o Electrical - 100-watt power supply; dual voltage, controlled by switch on back of unit - 100-125 (nominal) V ac; 50-60 Hz; 4 Amp (max) - 200-245 (nominal) V ac; 50-60 Hz; 2 Amp (max) o Ambient Air Temperature - System on: 10.0 (degs) -- 32.0 (degs) C (50 (degs) -- 90 (degs) F at 0 to 2134 m) (0 to 7000 feet) - System off: 10.0 (degs) -- 43.0 (degs) C (50 (degs) -- 110 (degs) F at 0 to 2134 m) (0 to 7000 feet) o Noise Level - Declared Acoustical Noise Emissions (idle mode): LWAd = 4.8 bels NOTE: The noise emission level stated is the declared (upper limit) A-weighted sound power level, in bels, for a random sample of machines, typically configured and operating in idle mode; that is, powered on, but no DASD read/write or other I/O activity. All measurements have been made in accordance with ANSI S12.10, and reported in conformance with ISO 9296. EQUIPMENT APPROVALS: o FCC -- Certified to comply with Part 15 FCC Rules, Class B limits o UL -- UL 1950, First Edition (U.S. legal -- OSHA) o CSA -- C22.2 No. 950 (Canadian legal) o NOM All ValuePoint for AS/400 systems are ISO capable when used with an ISO capable monitor and appropriate software. OPERATING ENVIRONMENT: o Temperature: 10 (degs) to 32 (degs) C (50 (degs) to 90 (degs) F) o Relative Humidity: 8% to 80% o Heat Output: 515 Kcal/Hr or BTU (max.) o Electrical power: - 90 -- 137V ac, .30 KVA (max.) - 180 -- 265V ac, .30 KVA (max.) o Capacity of Exhaust: 8.5 Cubic meter/min. 20 CMF o Noise level: 5.2 DB o Leakage and starting current: 450uA/77Ampere MACHINE REQUIREMENTS MONITORS: Monitors supported by the IBM ValuePoint 6381 systems are: o 63XX series color monitors (VGA and SVGA modes) o 85XX series color monitors (VGA only) o 9524, 9525, 9521 and 9527 color monitors NOTE: The 6317, 6324, 6325, 9524 and 9525 color monitors are ISO 9241-3 enabled. NOTE: All other 95XX monitors are not supported on ValuePoint systems. VIDEO: The IBM PS/ValuePoint 6381 system has Video Electronics Standard Association (VESA) Local Bus SVGA graphics. Operating system/driver support is required to provide the following SVGA modes. Drivers for DOS and Windows are provided. All models support the following VGA and high performance SVGA video modes: o 640 x 480 x 16 (60, 72Hz) (512KB) o 640 x 480 x 256 (60, 72Hz) (512KB) o 640 x 480 x 64K (60, 72Hz) (1MB) o 640 x 480 x 16M (60Hz) (1MB) o 800 x 600 x 16 (56, 60, 72Hz) (512KB) o 800 x 600 x 256 (56, 60, 72Hz) (512KB) o 800 x 600 x 64K (56, 60Hz) (1MB) o 1024 x 768 x 16 (60, 70, 72Hz) (512KB) o 1024 x 768 x 256 (60, 70, 72Hz) (1MB) o 1280 x 1024 x 16 (43Hz) (I) (1MB) NOTE: All modes are non-interlaced unless otherwise noted. (I) indicates interlaced. NOTE: The monitor attached should support the modes and frequencies desired. MFI modes 2, 3 and 4 are supported. MFI mode 5 (132 columns) is supported in some graphics modes. PROGRAMMING REQUIREMENTS: OPERATING SYSTEM SOFTWARE: The operating system environments for ValuePoint for AS/400 will be DOS Version 6.1 and Microsoft Windows 3.1. This operating system will be preinstalled on all models. COMPATIBILITY: ValuePoint for AS/400 models are compatible with the IBM Personal Computer, Personal Computer XT (TM) and Personal Computer AT (R) at the BIOS interface level (BIOS not identical) and at most hardware interfaces. IBM ValuePoint 6381 models have been designed to maintain compatibility with existing personal computer software and non-timing dependent features. Due to the high level of integration, some features, such as Personal Computer XT and Personal Computer AT memory upgrades and graphic adapters are not supported. ValuePoint for AS/400 has not been tested with all non-IBM features/options. LIMITATIONS: o With 32-bit addressing the maximum memory address space on ValuePoint for AS/400 models is 64MB. Of this 64MB memory address space, the system requires 384K for its use. This leaves a maximum of 63.6MB of the memory address space for customer usage. An additional 128KB of the memory address space is required for system usage if BIOS/POST is copied to RAM for execution. o 72-pin (80ns, 70ns) single RAS Memory SIMMs, 64MB maximum memory. o Maximum External (L2) cache memory supported is 256KB (MXX models). o Maximum Video RAM supported is 1MB. o Maximum number of hard files supported is 2. o Maximum IDE hardfile size supported is 528MB. o Maximum number of diskette drives supported is 2. o SVGA DOS/Windows support is on the video driver diskettes shipped with the systems o The IBM Token-Ring Network Adapter II is designed and recommended to be used in systems with a maximum of 16MB of memory. o If all I/O card slots are populated, average wattage of the I/O cards should be limited to 8.5 Watts. Populating all I/O card slots with options that have an average load of greater than 8.5 Watts will cause recommended thermal limits in the I/O card area to be exceeded. PLANNING INFORMATION CUSTOMER RESPONSIBILITIES: The ValuePoint for AS/400 is designated as customer setup (CSU). CABLE ORDERS: The communication attachment cable (Twinax, Token-Ring, Ethernet) is not included and must be ordered separately. The part numbers listed below may be changed or discontinued by the supplier due to business need. Refer to these part numbers as an initial reference point. Cabling: ValuePoint for AS/400 requires customer-supplied cables to connect the AS/400. The following are recommended cables for Ethernet, Token-Ring or Twinaxial connections and assumes an existing AS/400 installation with a defined cabling system. Cables may be secured through either Black Box Corporation or IBM PC Direct at 800-IBM-2YOU (426-2968) as indicated below. If customized or Ethernet cables are required, they may be secured through Black Box Corporation at 412-746-5105. o Ethernet Cables-Order ONE of the following: (Note: ThinNet is used for the 10Base2 Ethernet Adapter) - ThinNet 20ft coaxial cable with coaxial connectors on each end Black Box Part Number BBM-LCN300-0020-MM - ThinNet Custom coaxial cable with coaxial connectors on each end Black Box Part Number BBM-LCN300-LENGTH-MM - 10BASE-T 20ft. cable with RJ-45 connectors on each end Black Box Part Number BBM-EYN735MS-0020-MM - 10BASE-T Custom cable with RJ-45 connectors on each end Black Box Part Number BBM-EYN735MS-LENGTH-MM o Token-Ring Cables-Order One of the following: - IBM Token-Ring PC Adapter Cable 8 ft. with a DB9 connector at one end and a IBM Cabling System Type 1 Data Connector at the other IBM Part Number 6339098, Black Box Part Number BBM-EVNTRD9-0008 (For customers desiring unshielded twisted-pair wiring for attachment to the IBM Token-Ring Network, the following CUSTOM UTP cable is available through Black Box Corporation.) - UTP 8-foot cable with a DB9 connector on one end and a RJ-45 at the other Black Box Part Number BBM-LT057 o Twinaxial Cables-Order ONE of the following in addition to the required cable: - IBM Enhanced 5250 Display Station Emulation Integrated Cable Assembly (Y Cable), allows connection between the 5250 Emulation Adapter 15-pin D connector and a standard twinaxial cable. IBM Part Number 6403635, Black Box Part Number DBM-EW030 - IBM 5250 Emulation Data Connector Cable (Y Cable Alternative), allows connection between the 5250 Emulation Adapter 15-pin D connector and a shielded twisted-pair IBM Cabling System Type 1 Data Connector. IBM Part Number 60G1043 - IBM 5250 Emulation UTP Cable (Y Cable Alternative), allows connection between the 5250 Emulation Adapter 15-pin D connector and an unshielded twisted-pair RJ-11 connector. IBM Part Number 60G1042 o Sample Cables for the above from Black Box Corporation: Twinaxial Cable (for Y Cable) - Standard 20 ft. Twinaxial Cable with male connectors on each end Black Box Part Number EWN010-MM-0020 - Custom Twinaxial Cable with male connectors on each end Black Box Part Number EWN010-MM-LENGTH Shielded Twisted-Pair Cables for use with IBM 5250 Emulation Data Connector Cable (IBM Part Number 60G1043) - 30 ft. Shielded Twisted Pair Cable with IBM Cabling System Type 1 Data Connectors on each end Black Box Part Number EVNTRPC-0030 - Custom Shielded Twisted Pair Cable with IBM Cabling System Type 1 Data Connectors on each end Black Box Part Number EVNTRPC-LENGTH - Unshielded Twisted-Pair Cables for use with IBM 5250 Emulation UTP Cable (IBM Part Number 60G1042) Custom Unshielded Twisted-Pair Cable with RJ-11 jacks on each end Black Box Part Number EYN720MS-MM-LENGTH HELPWARE (R) SUPPORT o HelpCenter (R) The customer can ask any questions about the following products by calling the IBM Personal Systems HelpCenter at 800-772-2227. - ValuePoint for AS/400 Hardware - IBM DOS 6.1 - Microsoft Windows Version 3.1 - LAN Support Program Version 1.33 An IBM representative will work with you to answer questions, refer you to other support offerings, including education, and other solutions necessary to ensure customer satisfaction. o Support is provided for PC Support/400 and RUMBA/400 as follows: - IBM provides a wide range of technical support services designed to help maximize a customer's information system resources by supplementing the technical staff with skilled IBM AS/400 specialists and support services. Ongoing technical support services are available for AS/400 products including PC Support/400 and RUMBA/400, for a fee on both an hourly and subscription basis from the AS/400 Support Family or your IBM representative. These technical support services include installation support, operational assistance, remote and on-site consulting, system planning and design, project management, development and implementation. For additional information, contact an IBM representative, IBM Business Partner, or call 800-AS400-15 (274-0015) option 5. PACKAGING: PRODUCT SHIPMENT GROUP ValuePoint for AS/400 6381-XXX SYSTEM UNIT CARTON System Unit (6381-XXX) Selected LAN adapter (Twinax, Token-Ring or Ethernet) SHIPMENT GROUP CARTON Setup Sheet Publications packet with diskette. SVGA DOS Driver Publications Line Cord (US and Canada 110V models) Mouse DOS Version 6.1 and Microsoft Windows 3.1 preinstalled. Licensed Program Specifications ValuePoint for AS/400 Setup Directions Publications by LAN adapter type Twinax Enhanced Display Station Emulation Adapter Guide to Operations and Diagnostic Diskette. Token-Ring Local Area Network Support Program Version 1.33 Token-Ring Network 16/4 Adapter Hardware Library Guide to Operations Ethernet Local Area Network Support Program Version 1.33 IBM ISA Ethernet Adapters Installation and Testing Instructions KEYBOARD CARTON IBM Enhanced Keyboard (P/N 61G2838) (Default) or IBM Basic Keyboard (P/N 71G4644) NOTE: Diskettes shipped with the product, in addition to the base model, include the backup diskette for the LAN support program (for Token-Ring or Ethernet) and the Diagnostics for communication card. WORLD TRADE CONSIDERATIONS: NLS support is provided for the following countries/languages: o Arabic o Belgian Dutch o Belgian French o Brazilian Portuguese o Bulgarian Cyrillic o Canadian French o Czech o Slovak o Denmark o Finland o France o Germany o Greece o Hungary o Israel o Italy o Latin American Spanish o Netherlands o Norway o Poland o Portugal o Russian Cyrillic o Serbian Cyrillic o South Africa o Spain o Sweden o Switzerland French o Switzerland German o Turkey o UK English o Yugoslavia The NLS support includes PC national language code page support, national language keyboard support, multilingual nomenclature, and translated documentation and machine readable information as required by the individual countries. SECURITY, AUDITABILITY AND CONTROL Refer to PS/ValuePoint 6381 Hardware Announcement 193-230. User management is responsible for evaluation, selection and implementation of security features, administrative procedures and appropriate controls in application systems and communications facilities. TERMS AND CONDITIONS VOLUME DISCOUNT: Volume purchasing is not available under the Volume Discounts section of the IBM Customer Agreement. CUSTOMER FULFILLMENT OPTION APPLIES: Yes. WARRANTY PERIOD: o System Hardware -- One year o DOS, Windows, LAN Support Programs -- Three months. LICENSING: DOS, Windows and the LAN Support Program are licensed under the terms and conditions of the IBM Program License Agreement. A copy of this agreement is included in the documentation that ships with the system. PC Support/400 Workstation V2R2 Feature (5738-PC1) and RUMBA/400 V2R2 Feature (5738-PC1) are licensed under the terms and conditions of the IBM Customer Agreement (ICA). The terms and conditions of these are unchanged, except for Volume Discounting and Testing Period do not apply. Customers must have a licensed copy of PC Support/400. Refer to Software Announcements 292-070, February 18, 1992 and 292-458, September 1, 1992. WARRANTY SERVICE: IBM On-Site Repair (IOR), 8:00 a.m. to 5:00 p.m. Monday through Friday. ALTERNATIVE SERVICE: A warranty upgrade providing coverage 24 hours a day, 7 days a week is available for an additional charge. IBM MAINTENANCE SERVICE (POST WARRANTY): IBM On-Site Repair (IOR), 8:00 a.m. to 5:00 p.m. Monday through Friday. 24 hour-a-day, 7 day-a-week coverage is available for an additional charge. NOTE: Non-IBM products installed in a ValuePoint system either on Warranty or Maintenance Service may be serviced by IBM. Additional service support charges may apply. Refer to the CHARGES section. IBM HOURLY SERVICE RATE CLASSIFICATION: One. IBM Warranty Service, Maintenance Service or IBM Hourly Service may be obtained by calling 800-IBM-SERV (426-7278). IBM Hourly Service is available at the applicable rate and terms, including element exchange price if applicable. VOLUME MAINTENANCE OPTION: None. MID-RANGE SYSTEM OPTION: The announced product is an eligible machine for the Mid-Range System Option of the IBM Customer Agreement (ICA). ELIGIBLE DISCOUNT TYPES THREE-YEAR FIVE-YEAR 6381 5% 5% CORPORATE SERVICE OPTION: The announced product is an eligible machine for the Corporate Service Option of the ICA. DISCOUNT THREE-YEAR FIVE-YEAR Network 7% 7% System 5% 5% EXTENDED MAINTENANCE OPTION: The announced product is an eligible machine under the Extended Maintenance Option* of the ICA. CENTRAL FACILITY MAINTENANCE SERVICE OPTION: The announced product is an eligible machine for Central Facility Maintenance Service Option* of the ICA. The minimum number of machines required to be at the central facility before requesting maintenance service is six machines. The Additional Maintenance Charge Factor is currently 0.5 hours. The terms and conditions are stated in the Attachment for Central Facility Maintenance Service Option. * A revised exhibit will be available at a later date. PRODUCT AVAILABILITY STATUS: New product available. FIELD INSTALLABLE FEATURES: Yes. MODEL CONVERSIONS: No. CUSTOMER SETUP: Yes. LICENSED INTERNAL CODE: No. EDUCATION PRICE (EP): An Education Price is available from IBM PC Direct, at 800-IBM-2YOU (426-2968). CHARGES PRODUCT CHARGES: These products are available from IBM Authorized AS/400 Remarketers and from IBM PC Direct. Contact an IBM Authorized AS/400 Remarketer or IBM PC Direct for prices. ALTERNATIVE AND MAINTENANCE SERVICE CHARGES ALTERNATIVE SERVICE CHARGES: Charges to upgrade warranty coverage from 8:00 a.m. to 5:00 p.m., Monday through Friday, to 24 hours a day, 7 days a week. IBM COVERAGE 24 X 7*: o 6381 Models: $30. ANNUAL MINIMUM MAINTENANCE CHARGES: CENTRAL FACILITY MACHINE IBM IBM MAINTENANCE TYPE/ ON-SITE COVERAGE CHARGE MODEL (8AM-5PM) (24 X 7*) (CFMS) 6381 -- FP0 $120 $162 $114 6381 -- FR0 120 162 114 6381 -- FN0 120 162 114 6381 -- FN1 120 162 114 6381 -- MP0 141 190 133 6381 -- MR0 141 190 133 6381 -- MN0 141 190 133 6381 -- MN1 141 190 133 SERVICE SUPPORT CHARGE FOR NON-IBM PRODUCTS IN VALUEPOINT PRODUCTS: IBM IBM ON-SITE COVERAGE (8AM-5PM) (24 X 7*) Warranty $30 $30 Maintenance Service 30 30 * 24 x 7 = 24 hours a day, 7 days a week.