LETTER NUMBER AG04-0052 PRODUCT ANNOUNCEMENT FEBRUARY 17, 2004 TITLE: Take control of the rack environment with the IBM 17-Inch Flat-Panel Console Kit, new PS/2 Travel Keyboards, and the IBM ACT Enterprise Activation Key. All these products improve management of rack dense installations Overview Take command of your space-constrained rack installations with an attractively priced, densely-packed IBM 1U 17-Inch Flat-Panel Monitor Console Kit. This complete and ready-to-deploy solution is packaged in a compact 1 U rack unit which includes: o 17 inch flat panel monitor o Keyboard tray o Flat-panel mount o Select versions also include either a U.S. or Japanese language travel keyboard Ready-to-deploy packaging: o Single part number simplifies ordering and setup o Delivers ease of use and excellent ergonomics for user o Helps save time, space and installation costs The IBM 1U 17-Inch Flat-Panel Monitor Console Kit is a powerful and convenient way to manage space-constrained, budget-sensitive rack environments. Key features include: o High-quality, 17-inch flat panel monitor - Standard SVGA connection - On-screen display (OSD) adjustments - Lower electromagnetic (EM) emissions, energy use, and heat emissions than a comparable CRT unit - Uses the new Travel keyboard featuring both TrackPoint and Track Pad o Flat-panel monitor extends well above the keyboard and offers easy viewing angle o Ergonomic palm rest enhances keyboard operation o Tested with NetBAY racks and IBM eServer(tm) xSeries products to give you the confidence that products function properly and installs quickly and easily The IBM 1U 17-Inch Flat-Panel Monitor Console Kit takes 50% less space than the entry-priced 2U flat-panel offering. It includes all the components necessary to set up and control rack servers. This offering replaces the current 15 inch 1U offering as the high-end solution for rack-mounted xSeries servers. o Elegant clam shell design protects monitor when not in use or during shipping o Most NetBAY KVM switches fit behind unit o Approved for shipment in rack o Three-year limited warranty IBM ACT ENTERPRISE ACTIVATION KEY (LDAP) For IBM Advanced Connectivity Technology (ACT) products The software key allows users to centrally manage all Remote Console Manager (RCM) KVM over IP switches as a common solution. By using industry standard LDAP (Lightweight Directory Access Protocol) this new software brings major benefits over individually managed switches as changes to access and server viewing rights, etc can now be made at a single central location rather than at each switch. This authentication improvement and the addition of the added security feature of 3DES communication encryption will make the RCM viable in even the largest most complex installations. The new key turns on functionality already built into the latest firmware. IBM PS/2 TRAVEL KEYBOARDS WITH ULTRANAV FOR 1U MONITOR CONSOLE A series of new Travel keyboards are released for use with the new 1U 17 inch monitor console kit. o Keyboards are PS/2 based and for use with versions of the Flat Panel Kit without keyboard o Includes both TrackPoint and Track Pad point devices (2) For information on IBM's Statement of Limited Warranty, contact your local IBM representative. Copies are available upon request. Trademarks: The following are trademarks or registered trademarks of International Business Machines Corporation: IBM, eServer, NetBAY, Serverproven, and xSeries. Other company, product, or service names, may be trademarks or service marks of others. NOTE: The information in IBM Announcement Letters is subject to change without notice. Consult the IBM Sales Manual, your IBM marketing representative or your reseller for the most current information regarding IBM products. (c) Copyright International Business Machines Corporation, 2002. All rights reserved. Key prerequisites None At a glance A NEW, COST-EFFECTIVE, DENSELY-PACKED SOLUTION TO SET UP AND CONTROL RACK-MOUNTED IBM ESERVER(TM) XSERIES SERVERS Key features include: o 1 U form factor saves valuable rack space o Available with or without a PS/2 based U.S. or Japan Travel keyboard with TrackPoint and Track Pad o Integrated high-resolution, 17-inch LCD monitor o Tested to easily integrate into xSeries rack solutions o Designed for rapid deployment o Complete, ready-to-install package o Three-years, limited warranty ENTERPRISE ACTIVATION KEY Key features: o Use with Advanced Connectivity Technology products (ACT) RCM product o Allows centralized management of multiple KVM over IP switches o New firmware will also deliver increased security with 3DES communication encryption o Key engages function in existing firmware on RCM Planned availability dates: Enterprise Activation Key: February 17, 2004 - AG, AP and EMEA 1U 17" Monitor Console Kit: March 10, 2004 1U Monitor Console Keyboards: March 10, 2004 Product number Part Description Number ----------- ------ IBM 17" 1U FLAT PANEL MONITOR CONSOLE 17231UX KIT (WITH PS/2 BASED U.S. TRAVEL KEYBOARD) IBM 17" 1U FLAT PANEL MONITOR 17231NX CONSOLE KIT (WITHOUT KEYBOARD) IBM 1U MONITOR CONSOLE KIT PS/2 TRAVEL KEYBOARDS CHINESE/US - DOS 467 73P3147 KOREAN - DOS 413 73P3159 UK ENGLISH - DOS 166 73P3171 US ENGLISH - DOS 103P 73P3144 AP JAPAN IBM 17" 1U FLAT PANEL MONITOR CONSOLE 17231JX KIT (WITH JAPANESE TRAVEL KEYBOARD) IBM 17" 1U FLAT PANEL MONITOR 17231NX CONSOLE KIT (WITHOUT KEYBOARD) IBM 1U MONITOR CONSOLE KIT PS/2 TRAVEL KEYBOARDS JAPANESE - DOS 194 73P3158 IBM ACT Enterprise Activation Key - LDAP 23K4864 Description None EDUCATION SUPPORT The IBM 1U 17-Inch Flat-Panel Monitor Console Kit joins two other flat-panel console solutions. ENTRY-PRICED, 2U FLAT PANEL CONSOLE KIT -- XSERIES ENTRY SOLUTION (32P1702, 32P1703) o Includes all components and is ready to install o Requires 2 U rack mounting space o No cable management arm NETBAY 15" 1U FLAT PANEL MONITOR CONSOLE KIT (32P1031, 32P1032) o Provides the same dense 1U form factor as the new 17" kit o Works only with the SpaceSaver keyboards o Also provides most of the same features which include: - Cable management arm - Ability to mount 1 U console switches in same 1 U of space - Three-year limited warranty - Support for shipment of fully configured rack systems THE IBM 17" 1U FLAT PANEL MONITOR CONSOLE KIT ADDS FOLLOWING: o Larger higher resolution monitor o Works only with the new Travel keyboard o Choice of Trackpad or Track point pointing device o Impressive ergonomic improvements make using the 17" unit much better Due to its attractive price point and blend of high-density, ready-to-deploy features, the IBM 1U 17-Inch Flat-Panel Monitor Console Kit will replace the current 15-inch flat panel option over the coming quarter. ADDITIONAL INFORMATION: All offers are subject to availability. IBM reserves the right to alter product offerings and specifications at any time without notice. IBM is not responsible for photographic or typographic errors. IBM makes no representation or warranty regarding third-party products or services. GLOBAL FINANCING IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at: http://www.ibm.com/financing IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice. FINANCING OFFERING/CAPABILITIES: International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type. You can obtain IWS through the method of service, such as depot, carry-in or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service. To determine the eligibility of your computer and to view a list of countries where service is available, visit: http://www.pc.ibm.com/Support Click on the Warranty Lookup tab. For more information on IWS, refer to Services Announcement AA01-3100, dated September 25, 2001. EZA# 17231UX/17231NX/17231JX PRODUCT NAME IBM 1U 17-Inch Flat-Panel Monitor Console Kit (with U.S. keyboard) - 17231UX IBM 1U 17-Inch Flat-Panel Monitor Console Kit (without keyboard) - 17231NX IBM 1U 17-Inch Flat-Panel Monitor Console Kit (with Japan keyboard) - 17231JX LDAP Software Key - 23K4864 Space Travel Keyboards o 73P3144 - US English o 73P3146 - Belgium/UK o 73P3147 - Chinese/US o 73P3150 - Dutch o 73P3151 - French o 73P3152 - French Canadian o 73P3153 - German o 73P3157 - Italy o 73P3158 - Japanese o 73P3159 - Korean o 73P3160 - LA Spanish o 73P3161 - Norwegian o 73P3163 - Portuguese o 73P3164 - Russian/CY o 73P3166 - Spanish o 73P3167 - Swedish/Finn o 73P3168 - Swiss,F/G o 73P3171 - UK English o 73P3172 - US Euro PRODUCT SPECIFIC ABSTRACT NONE IN BRIEF - PRODUCT SPECIFIC NONE PRODUCT POSITIONING NONE ANNOUNCEMENT AND AVAILABILITY DATES Planned Announce Availability Description Date Date -------------------- -------- ------------- IBM 1U 17-Inch Flat-Panel 02/17/04 03/10/04 Monitor Console Kits IBM Enterprise Activation 02/17/04 02/17/04 Key - LDAP IBM PS/2 Travel Keyboards 02/17/04 03/10/04 PRODUCT NUMBER To order, please specify: Description Part # ----------- ------ IBM 17" 1U FLAT PANEL MONITOR 17231UX CONSOLE KIT (WITH U.S. PS/2 TRAVEL KEYBOARD) IBM 17" 1U FLAT PANEL MONITOR 17231NX CONSOLE KIT (WITHOUT KEYBOARD) IBM 1U MONITOR CONSOLE KIT PS/2 TRAVEL KEYBOARDS CHINESE/US DOS 467 73P3147 KOREAN DOS 413 73P3159 UK ENGLISH DOS 166 73P3171 US ENGLISH DOS 103P 73P3144 AP JAPAN IBM 17" 1U FLAT PANEL MONITOR 17231JX CONSOLE KIT (WITH JAPANESE KEYBOARD) IBM 17" 1U FLAT PANEL MONITOR 17231NX CONSOLE KIT (WITHOUT KEYBOARD) IBM 1U MONITOR CONSOLE KIT PS/2 TRAVEL KEYBOARD JAPANESE DOS 194 73P3158 TECHNICAL INFORMATION ENERGY STAR COMPLIANCE No NOTE: The Energy Star emblem does not represent EPA endorsement of any product or service. MONITOR SPECIFICATIONS o Type SXGA TN/TFT o Size 17-inch o Brightness 250 cd/m2 o Contrast 250:1 o Viewing Angle 120 degrees to 100 degrees (H/V) o Scanning Frequency - Horizontal Rate 30-61 KHz - Vertical Rate 56-75Hz - Max Pixel Rate 80 MHz o Controls - Brightness - Contrast - H/V-Position - Coarse/ Phase - Fine / Frequency - Auto Adjustment - Color Temperature - Color Control - (R/G/B Gain) - Color reset - Image reset / Factory reset - Language Select - OSD Position and OSD Display Time (Timeout) o OSD languages include: - English - French - German - Spanish - Italian - Russian o Resolution - Maximum 1280 x 1024 @75Hz - Native 1280 x 1024 @60Hz o Color - Maximum 16.2 M Colors o Signal Input - Video Input Analog RGB (0.7Vp-p) - Sync. Type H&V Separate o Connector - 15Pin D-Sub o Power - On Working 32W Max - Off < 3W - Regulation EPA / NUTEK (VESA DPMS Compliant) PHYSICAL SPECIFICATIONS When retracted in the rack, IBM 1U 17-Inch Flat-Panel Monitor Console Kit requires 1U of rack space (1U equals 1.75-inches) of an industry-standard, 19-inch rack of 25-inch depth. SHIPPING DIMENSIONS: o Approximate height: 254.0 mm (10.0 in) o Approximate width: 635.0 mm (25.0 in) o Approximate depth: 927.1 mm (36.5 in) o Approximate weight: 20.9 kg (46.0 lb) OPERATING ENVIRONMENT o Temperature: - 10 to 35 degrees C (50 to 95 degrees F) at 0 to 914 m (0 to 3,000 ft) - 10 to 32 degrees C (50 to 90 degrees F) at 914 m to 2,133 (3,000 to 7,000 ft) o Relative humidity: - 8% to 80% (non-condensing) AGENCY APPROVALS o FCC - Verified to comply with Part 15 of the FCC Rules for a Class A digital device o UL 1950 o CSA C22.2 Number 950 o IEC 950/EN 60950 o NOM- Mexico o CE Mark (EN55022 Class A) o C-Tick Mark (AS/NZS 3548 Class A) o VDE EN50091-1-1 and 60950 o GOST - Russia o KTL/MIC - Korea o Taiwan (BCIQEMC Type Certification) o TUV GS o CCC - China o IRAM - Argentina o VCCI Class A - Japan HARDWARE REQUIREMENTS IBM 1U 17-Inch Flat-Panel Monitor Console Kit requires 1 U of rack space in one of the following rack cabinets: o NetBAY42 SR o NetBAY42 ER o NetBAY25 SR o NetBAY11 SR To assist you in configuring xSeries servers with NetBAY racks and components, the following configurators are available: o xSeries and IntelliStation Sales Configuration Aid o Configuration and Options Guide o Rack Configurator To obtain information and download these configurators, visit: http://www.ibm.com/pc/us/eserver/xseries/library/configtools.html SOFTWARE REQUIREMENTS: The IBM 1U 17-Inch Flat-Panel Monitor Console Kit is supported by the operating systems of the xSeries server to which it is attached. COMPATIBILITY: The IBM 1U 17-Inch Flat-Panel Monitor Console Kit is supported when connected to the video connector in any xSeries server. The IBM 1U 17-Inch Flat-Panel Monitor Console Kit without keyboard is supported with the IBM PS/2 Travel Keyboard available in the following languages: | Part | | Number Language | |-------------------------------| | 73P3144 U.S. English | | 73P3146 Belgium/UK | | 73P3147 Chinese/US | | 73P3150 Dutch | | 73P3151 French | | 73P3152 French Canadian | | 73P3153 German | | 73P3157 Italy | | 73P3158 Japanese | | 73P3159 Korean | | 73P3160 LA Spanish | | 73P3161 Norwegian | | 73P3163 Portuguese | | 73P3164 Russian/CY | | 73P3166 Spanish | | 73P3167 Swedish/Finn | | 73P3168 Swiss, F/G | | 73P3171 UK English | | 73P3172 US Euro | | | |_______________________________| LIMITATIONS None PLANNING INFORMATION Additional Cable Orders Required: None Approximate Installation Time: 10 minutes PACKAGING: One box Shipment Group o Flat-panel mount o Keyboard tray o U.S. or Japan Travel keyboard (included with PN 17231UX and 17231JX) o 17" flat panel monitor o 2.8 M jumper (IEC cable) o NEMA line cord (included with PN 17231UX and 17231JX - US and Japan) o Installation publications and warranty PUBLICATIONS None SECURITY, AUDITABILITY, AND CONTROL This option uses the security and auditability features of the system or storage unit in which it is installed. PRODUCT STRUCTURE AP JAPAN ____ _____ Plant of Distribution: IIPC JAPAN Plant of Control: RTP RTP TERMS AND CONDITIONS FEATURES AND OPTIONS ONLY Field Installable Feature Yes Customer Setup Yes Warranty Period 3 Year (*) Service Type IOR Maintenance Agreement Yes Optional Upgrade Yes Central Facility Maintenance Service (CFMS) Option No Licensed Programs No NOTE: IBM programs are licensed under the terms and conditions of the IBM License Agreements that ship with the product. Non-IBM programs are available from IBM as distributed by the program supplier. (*) Optional features initially installed with an IBM system carry the same warranty classification as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater. REMARKETER TERMS AND CONDITIONS For specific details and explanation of the Remarketer Terms and Conditions, refer to the IBM Business Partner Agreement - Dealer Exhibit (Z125-4097). Field Installable Yes Customer Setup Yes IAC Category 7 Warranty Period 3 Year(*) Service Type IOR Warranty Reimbursement Yes Licensed Programs No NOTE: IBM programs are licensed under the terms and conditions of the IBM License Agreements that ship with the product. Non-IBM programs are available from IBM as distributed by the program supplier. All other terms and conditions are the same as those applicable to the IBM machine type in which the feature is installed. (*) Optional features initially installed with an IBM system carry the same warranty classification as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater. WARRANTY PERIOD o System Hardware - Three years on parts o Optional features - Three years WARRANTY SERVICE o Systems: IOR, 9 hours a day, Monday through Friday excluding holidays, next business day response o Optional features: Customer Carry-in Exchange/Repair (CCE/CCR) Optional IBM features initially installed with an xSeries server carry the same warranty as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater. Contact your IBM representative to assist with problem isolation for hardware to determine if warranty service or parts exchange is required. Some parts of the system, such as the keyboard, mouse, and memory are considered customer replaceable units. INTERNATIONAL WARRANTY SERVICE (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type. You can obtain IWS through the method of service, such as depot, carry-in or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service. To determine the eligibility of your computer and to view a list of countries where service is available, visit: http://www.pc.ibm.com/support Click on the Warranty Lookup tab. For more information on IWS, refer to Services Announcement AA01-3100, dated September 25, 2001. LICENSING: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. MAINTENANCE SERVICES SERVICEELECT AND SERVICESUITE: ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, and selected annuity support services in one agreement. WARRANTY SERVICE UPGRADE: During the warranty period, warranty service upgrade provides an enhanced level of service for an additional charge. This enhanced level of service includes a higher level of on-site service labor during the original warranty period. The following warranty service upgrade options are available. o IOR, 9 hours a day, Monday through Friday excluding holidays, 4-hour average response o IOR, 24 hours a day, 7 days a week, 4-hour average response o IOR, 24 hours a day, 7 days a week, 2-hour average response MAINTENANCE SERVICE o IOR, 9 hours a day, Monday through Friday excluding holidays, next-business-day response o IOR, 9 hours a day, Monday through Friday excluding holidays, 4-hour average response o IOR, 24 hours a day, 7 days a week, 4-hour average response o IOR, 24 hours a day, 7 days a week, 2-hour average response MAINTENANCE SERVICE (ICA) Currently available maintenance services for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn. ALTERNATIVE SERVICE (WARRANTY SERVICE UPGRADES): During the warranty period, warranty service upgrade provides an enhanced level of service for an additional charge. This enhanced level of service includes a higher level of on-site service labor during the original warranty period. The following warranty service upgrade option is available. IOR, 24 hours a day, 7 days a week, 4-hour average response MAINTENANCE SERVICE o IOR, 9 hours a day, Monday through Friday excluding holidays, next-business-day response o IOR, 24 hours a day, 7 days a week, 4-hour average response MID-RANGE SYSTEM OPTION: The 1U Monitor Console is an eligible machine for the Mid-Range System Option of the ICA. Eligible Discount Type Three-Year Five-Year ------------ -------------- -------------- 17231UX 17% 22% CORPORATE SERVICE OPTION: The 17" 1U Flat-Panel Monitor is an eligible machine for the Corporate Service Option of the ICA. Option Discount Three-Year Five-Year ---------- --------- Network 25% 30% System 17% 22% EXTENDED MAINTENANCE OPTION: No CENTRAL FACILITY MAINTENANCE SERVICE (CFMS) OPTION: No NON-IBM PARTS SUPPORT WARRANTY SERVICE: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to customers, and normal warranty service procedures for the IBM machine apply. WARRANTY SERVICE UPGRADES AND MAINTENANCE SERVICES: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for IBM machines that are covered under a warranty service upgrade or maintenance services. IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrade or maintenance services and provide the labor to replace the failing parts at no additional charge. If IBM has Technical Service Agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label, IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services. IBM HOURLY SERVICE RATE CLASSIFICATION: One that are covered under a warranty service upgrade or maintenance services. IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrade or maintenance services and provide the labor to replace the failing parts at no additional charge. If IBM has Technical Service Agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label, IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services. IBM HOURLY SERVICE RATE CLASSIFICATION: One IBM PERSONAL SYSTEMS GROUP RETAIL CHANNEL (is this announcement available to this channel ?) ______available __XX__not available IBM PSG - INDUSTRIAL DISTRIBUTOR (OBI product only, is it available to this channel ?) Supplement To The Business Partner Agreement: __X____ available _______ not available SERVICE AND SUPPORT INFORMATION - FEATURES AND OPTIONS ACCESSING IBM ON-LINE SERVICES: The xSeries Web site provides a range of product technical and compatibility information and information on xSeries solutions. Visit: http://www.ibm.com/pc/support FIELD REPLACEABLE UNITS (FRU) Part Description Number H S ----------- ------ - - Slide assembly (CRU) 23K4887 S 2 U.S. keyboard (CRU) 89P8500 S 2 Japan keyboard (CRU) 89P8514 S 2 1U keybrd tray chassis 23K4885 S 2 (CRU) Cable Mgt arm (CRU) 23K4889 S 2 Misc HW Kit (CRU) 26K4103 S 2 Line cord (CRU) 6952300 S 2 Jumper cord (CRU) 36L8886 S 2 Belgium/UK keybd (CRU) 89P8502 S 2 Chinese/US keybd (CRU) 89P8503 S 2 Dutch keybd (CRU) 89P8506 S 2 French keybd (CRU) 89P8507 S 2 French/Canadian (CRU) 89P8508 S 2 German keybd (CRU) 89P8509 S 2 Italy keybd (CRU) 89P8513 S 2 Korean keybd (CRU) 89P8515 S 2 LA Spanish keybd (CRU) 89P8516 S 2 Norwegian keybd (CRU) 89P8517 S 2 Portuguese keybd (CRU) 89P8519 S 2 Russian/Cy keybd (CRU) 89P8520 S 2 Spanish keybd (CRU) 89P8522 S 2 Swedish/Finn keybd (CRU) 89P8523 S 2 Swiss, F/G keybd (CRU) 89P8524 S 2 UK English keybd (CRU) 89P8527 S 2 US Euro keybd (CRU) 89P8528 S 2 Note: 'H' Warranty Handling - 'R' for Return or 'S' for Scrap 'S' Recommended Stock - An entry in this column indicates the recommended stocking quantity to support 1000 units. 'CRU' - Customer Replaceable Unit CHARGES For all local charges, contact your IBM Representative. THIS ANNOUNCEMENT IS PROVIDED FOR YOUR INFORMATION ONLY. IBM PRODUCTS CAN BE ORDERED ONLY UNDER THE TERMS AND CONDITIONS REFLECTED IN THIS ANNOUNCEMENT. SOME PRODUCTS REFERENCED MAY NOT BE AVAILABLE IN YOUR AREA. CONTACT YOUR LOCAL IBM SALES REPRESENTATIVE FOR PRODUCT AVAILABILITY DETAILS.